Customer Support

Returns

You have 30 calendar days to return an item from the date you received it. Your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

That’s the cover-our-ass official version. If you have a return that you think is legitimate, we’ll probably take it back.

Refunds

Once we receive your item, we will inspect it and let you know about the status of your refund after inspection. If your return is approved, we will initiate a refund to your original method of payment or an alternative at our discretion.

We’re pretty reasonable.

Shipping

With rare exceptions, we ship within 24 hours of receiving your order—and usually sooner. We’re set up to ship in the lower 48 US states primarily, but we’ll happily ship worldwide. (We do ask for a little time on those orders, as they are usually a bit unique and take us some time to process. Remember, we’re just a little mom-n-pop shop.)

We ship using UPS Ground service. Officially, we have a flat shipping fee, but if this seems onerous or unfair or you’re making a huge order, let us know and we’ll figure out something for ya. Freight ain’t cheap, and we often lose money on it. We know you think it stinks. We think it stinks, too.

Warranty

Pangor Cycles warrants to you that our products will be free of defects in materials and workmanship under normal OR extreme use OR abuse for the life of the motorcycle or the life of the original purchaser abusing that motorcycle. This warranty is limited only to the parts Pangor Cycles, Ltd has sold you and does not extend to any other part of your motorcycle for pretty much any reason at all. Your exclusive remedy (and Pangor Cycles’ entire liability) under this limited warranty will be at our option to replace parts or refund your purchase price. It might be neither if you’re being a turd.

In non-legal terms, beat the tar out of the stuff, because the parts and tools are built to last. If you bust a Pangor Cycles part, we will get you up and running again, probably at our cost.

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